Questions and answers

When you have completed your purchase with us, you will receive an email with your order confirmation and another email containing your activation code. You then use the activation code to create your referral in the sample answer service app.zample.com.

Have you received a gift card as a gift? Then your order and payment are already made and you only need to use the activation code on the gift card to activate your referral in our sample answer service zample™, app.zample.com.

We offer payment via card, invoice, account and swish via Klarna Checkout. If you have received a gift card containing an activation code, create an account in zample and activate your referral with the code.

We have an open purchase for 14 days, which means that you can cancel your purchase and get your money back within this time. To exercise your right of withdrawal, contact our customer service at [email protected].

Evaluating the effectiveness of health checks is important to ensure that they are contributing to positive outcomes for your employees and the company.

A combination of communication, subsidized or free health checks and flexible hours can be an effective way to increase participation in health checks and increase health and wellness awareness among employees.

In general, it is good to offer health checks regularly, for example once a year, to detect health problems in time and improve health in the long term.

The costs of offering health checks to your employees can vary depending on factors such as the extent of the health checks you want to offer and the number of employees.

The most effective health checks to offer depend on the company's needs and budget, as well as the health risks most relevant to the employees. Many companies offer their employees the larger health checks that give a good overview of the individual's general health.

No information from the employees' test results or other information they provide will be shared with you as an employer. You will receive statistics on how the package you have purchased is used.

Add the health check or tests you want to carry out to the shopping cart, go to checkout and choose the payment option that suits you. After completed payment, we will send an email with an activation code for your referral. You use the activation code in the sample response service "My journal" to activate the referral and select the reception where you want to leave your samples.

No, blood tests do not replace contact with the healthcare system, which together with medical history, clinical examinations and possible blood tests can make a diagnosis.

Yes, you can order several products at the same time.

Yes, you can buy all tests and health checks with us for another person. After you complete a purchase, you will receive an email with an activation code. The activation code is not personal, which means that you can give the activation code to any person. The person who is to use the code needs to have a Swedish social security number or a valid reserve number.

To protect ourselves from diseases and other health-related problems, we should undergo regular health checks. It helps us prevent many chronic diseases and identify signs of disease and infections.

We collaborate with Sweden's leading laboratories, Unilabs, Karolinska and Synlab, as well as sampling clinics at Encia so that you as a customer get the highest possible quality. This is where you go for sampling performed by their experienced staff. The analysis is performed by authorized personnel at Unilabs, Synlab and Karolinska.

To create your own referral select the specific markers you want to test for in the shopping cart. When you complete your purchase, a separate referral is created based on your choices.

Yes, you can order several products at the same time.

The validity period of the electronic referral is 5 months. You can submit your sample at any time from the time you receive the order confirmation until the last day of the validity period of your referral.

No, we do not offer personal advice regarding the choice of blood samples. If you are unsure we recommend that you contact your doctor for advice.

To change your information on your account, log in with your requested login link.

It usually takes 1-5 working days to get your test results, these are sent to you continuously as the analysis is done. The doctors comment will appear in the final report when all test results have been received, provided it is included in your analysis.

Yes, some medications and dietary supplements affect the test results depending on which test is performed and which medications or supplements are taken.

If you are worried about cancer you should contact a doctor who together with a clinical examination and your medical history.