Questions and answers

When you have completed your purchase with us, you will receive an email with your order confirmation and another email containing your activation code. You then use the activation code to create your referral in the sample answer service app.zample.com.

Have you received a gift card as a gift? Then your order and payment are already made and you only need to use the activation code on the gift card to activate your referral in our sample answer service zample™, app.zample.com.

We offer payment via card, invoice, account and swish via Klarna Checkout. If you have received a gift card containing an activation code, create an account in zample and activate your referral with the code.

Yes, through talk therapy you can get support and treatment to manage and overcome depression.

You can get help dealing with anxiety through online talk therapy, where tools and strategies are tailored to your needs. Read more here

Yes, Din Psykolog accepts high-cost cover, so if you have a free card the visits are free. How quickly can I get help with Din Psykolog? You can get help within 24 hours of booking your first appointment.

Din Psykolog can help you with anxiety, depression, stress and other forms of mental illness.

Evaluating the effectiveness of health checks is important to ensure that they are contributing to positive outcomes for your employees and the company.

A combination of communication, subsidized or free health checks and flexible hours can be an effective way to increase participation in health checks and increase health and wellness awareness among employees.

In general, it is good to offer health checks regularly, for example once a year, to detect health problems in time and improve health in the long term.

The costs of offering health checks to your employees can vary depending on factors such as the extent of the health checks you want to offer and the number of employees.

The most effective health checks to offer depend on the company's needs and budget, as well as the health risks most relevant to the employees. Many companies offer their employees the larger health checks that give a good overview of the individual's general health.

No information from the employees' test results or other information they provide will be shared with you as an employer. You will receive statistics on how the package you have purchased is used.

Add the health check or tests you want to carry out to the shopping cart, go to checkout and choose the payment option that suits you. After completed payment, we will send an email with an activation code for your referral. You use the activation code in the sample response service "My journal" to activate the referral and select the reception where you want to leave your samples.

No, blood tests do not replace contact with the healthcare system, which together with medical history, clinical examinations and possible blood tests can make a diagnosis.

Yes, you can order several products at the same time.

Yes, you can buy all tests and health checks with us for another person. After you complete a purchase, you will receive an email with an activation code. The activation code is not personal, which means that you can give the activation code to any person. The person who is to use the code needs to have a Swedish social security number or a valid reserve number.

To protect ourselves from diseases and other health-related problems, we should undergo regular health checks. It helps us prevent many chronic diseases and identify signs of disease and infections.

Yes, you must be over 15 years old to take the test.

You submit your test at any reception that is available all over Sweden, see the "receptions" tab in the menu. The sampling is carried out by trained healthcare personnel, so you can feel confident in your choice of sampling unit and in your meeting with the staff who work for them and who perform the sampling when you leave your blood sample intravenously. Analysis of your blood samples takes place at Sweden's leading accredited laboratory Synlab, Unilabs or Karolinska University Laboratory.

To create your own referral select the specific markers you want to test for in the shopping cart. When you complete your purchase, a separate referral is created based on your choices.

Yes, you can order several products at the same time.

The validity period of the electronic referral is 5 months. You can submit your sample at any time from the time you receive the order confirmation until the last day of the validity period of your referral.

No, we do not offer personal advice regarding the choice of blood samples. If you are unsure we recommend that you contact your doctor for advice.

Yes, MRI requires a referral – but we issue it. After booking, you activate the referral digitally, select a reception and answer a few questions.

You can access your MRI images via your healthcare provider's patient portal. A medical report is also provided in Zample's test response service.

An MRI scan involves you lying still in a magnetic camera that takes very detailed images of the inside of your body – completely without radiation or discomfort.

An MRI scan produces sounds between 80–110 dB. You will be given hearing protection or headphones – the sounds are harmless but may be perceived as loud.

You will normally receive a response within 2–5 working days after your MRI. The response time depends on the workload, number of areas and what is being analyzed.

If findings suggest illness, you will receive a medical review with the responsible physician. We will help you with further advice and referrals if necessary.

Most MRI scans take 15–45 minutes. The time in the MRI scanner depends on the area being examined and how many images are taken.

An MRI scan usually takes 15–45 minutes, depending on what is being examined. For multiple areas or contrast media, the time may be slightly longer.

When you activate your MRI referral, it is sent immediately, and you will usually receive a summons from the clinic within 3–7 working days – without unnecessary waiting time.

Yes, it is usually fine to have an MRI if you are claustrophobic. We take extra care and there are options such as an open camera or sedative medication.

It is often possible to have an MRI with implants, but it depends on the type. You will be asked to fill out a safety form before the examination.

Yes, osteoarthritis can be seen on an MRI. The examination shows cartilage loss, synovial fluid and other changes that are not always visible on a regular X-ray.

Yes, MRI can show tumors and suspicious changes. It is often used in cancer investigations of, for example, the brain, prostate or abdominal organs.

During an MRI, you are not allowed to wear any clothing or objects with metal. You will usually change into hospital clothes. You do not need to take off your underwear.

You are always in contact with staff during the MRI. If you panic, the examination can be paused or interrupted – safety and calm always come first.

An MRI usually costs between 3,500 and 6,000 SEK depending on the area. We offer Sweden's most affordable MRI - with referral and specialist opinion.

An MRI scan shows detailed images of the brain, joints, internal organs and nerves – and is used to detect injuries, diseases and other changes in the body.

MRI of the brain shows detailed images of brain tissue, vessels and nerves – for example in cases of headache, dizziness, stroke, tumor or inflammation.

MRI is a radiation-free examination using a magnetic resonance imaging (MRI) camera that creates detailed images of the inside of the body – often used for injuries, diseases or symptoms.

MRI and MRT are the same type of examination – magnetic resonance imaging. The difference is only in the language and the name, not the technique.

Before your MRI scan, you will need to inform your doctor about implants, remove metal objects, and be able to lie still for 30–60 minutes. Read what is important to consider.

MRI contrast agents are used to more clearly show, for example, tumors, inflammation or blood vessels. This gives the doctor a better opportunity to make the correct diagnosis.

MRI is a safe and radiation-free examination. It is not dangerous but may require extra consideration if you have metal implants or severe claustrophobia.

To change your information on your account, log in with your requested login link.

It usually takes 1-5 working days to get your test results, these are sent to you continuously as the analysis is done. The doctors comment will appear in the final report when all test results have been received, provided it is included in your analysis.

Yes, some medications and dietary supplements affect the test results depending on which test is performed and which medications or supplements are taken.

If you are concerned about cancer, you should contact your family doctor. Our blood tests and MRI scans can provide some guidance, but they are not a substitute for a full medical evaluation. Test results should always be interpreted in conjunction with a doctor.

Yes, you can shower with it carefully, ePatch should be protected and not have water jets directed directly at it.

Philips ePatch continuously records the heart's rhythm and sends the data for medical analysis.

The result usually arrives within a few business days after the ePatch has been received after return.

Yes, Philips ePatch makes it possible to perform the examination at home.

It can reveal temporary heart rhythm disorders such as atrial fibrillation, extra beats, and pauses in the heart rhythm.

Philips ePatch is a thin and waterproof ECG patch for long-term measurement of the heart's electrical signals.

A measurement of the heart's electrical activity over 1–14 days to detect heart rhythm disorders.

ePatch is wireless and more discreet compared to the traditional Holter ECG with cables.

No, you use zample directly in your browser by logging in to app.zample.com.

You see how your values ​​compare to others of the same age and gender, this is shown with a dashed line above bars above the average in different age groups.

You will see your test results immediately when you have logged in to zample and clicked on your current analysis.

No, unfortunately you can't use zample then.

No, but it is recommended as it is a very secure login method.

Yes, you need a Swedish personal identification number or coordination number.

We offer a 14-day money-back guarantee, provided that the test has not been completed. To cancel your purchase, please contact our customer service at [email protected]. Refunds are made via the same payment method and are normally processed within 2–5 banking days. If you have paid via Klarna, your invoice will be adjusted or the amount refunded depending on whether the invoice has been paid or not.