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Testmottagningen.se terms of purchase

1. Company information

Testmottagningen.se is operated by 19Plus AB, Själagårdsgatan 9, 111 31 Stockholm, (org no. 556983-2750). 19Plus AB is a registered care provider and is under the supervision of the Inspectorate for Care and Care (IVO).

2. Your privacy

We protect your personal privacy and process all personal data in accordance with applicable data protection legislation, including the EU General Data Protection Regulation (GDPR) and the Patient Data Act.

When you use our services, we collect and process personal data that is necessary to be able to provide the service, for example when booking, taking samples, delivering results and supporting. Some of this data is shared with our partners, such as accredited laboratories, who are personal data processors for us and process the data in a secure and controlled manner.

Out of special consideration for individuals with protected personal data – for example, confidentiality marking, protected population registration or fake personal data – we have introduced a limitation in our services. Despite the fact that we have taken strong technical and organizational security measures, there is a small risk that data may be exposed to unauthorized persons. To ensure maximum privacy and security, we have therefore chosen not to offer our services to people with protected personal data.

More information about how we process personal data can be found in our privacy policy.

3. Services

Testmottagningen.se offers services in sampling and biomedical blood analysis as well as issuing test results with medical assessment and, if necessary, follow-up calls.

Testmottagningen.se reserves itself for any errors in the information on Testmottagningen.se. To be able to use the service, it is required that you have a Swedish social security number or coordination number and that you are over 18 years of age (of legal age).

Testmottagningen.se does not provide healthcare, so Testmottagningen.se's services can only be used as a supplement to traditional healthcare. In the event of concern and the need for medical care, you should first of all contact your GP, health center or emergency medical care. By analyzing samples alone, it is not possible to determine whether a person is healthy or ill, therefore it is important that you also contact regular healthcare just as usual if you experience any symptoms that indicate illness.

Exam answers are presented digitally, the service used to present exam answers is called zample™, (app.zample.com). To take part in the test answers, you need to have an account in zample™. The zample™ account is free.

4. Pricing and liability

The service is priced in Swedish kronor (SEK). Testmottagningen.se reserves the right to adjust prices at any time.

Our prices for health tests, health checks and sampling fees apply even if sampling could not be carried out or if the analysis could not be completed at the selected local laboratory or one of our affiliated partners. This also applies when purchasing a code that is used as a gift card.

We also offer health examinations, including but not limited to ECG and MRI scans. The same pricing conditions also apply to these examinations.

Testmottagningen.se is not responsible for technical errors or other disruptions that occur at laboratories or healthcare providers used for sampling, examination and/or analysis.

Testmottagningen.se complies with the Consumer Purchase Act (2022:260).

Missed visit

If you have booked an appointment for sampling or examination with one of our affiliated healthcare providers but do not show up, and have not canceled according to the healthcare provider's applicable cancellation rules, Testmottagningen.se has the right to charge you the full fee for the missed visit.

Please note that each healthcare provider or sampling unit applies its own cancellation rules. You are responsible for taking note of these terms and conditions when booking.

Testmottagningen.se complies with the Consumer Purchase Act (2022:260).

5. Payment and Fees

For gift cards, health tests and health checks with sampling at affiliated local laboratories, you pay online via Testmottagningen.se's payment service, “Klarna Checkout”. An administrative sampling fee is added for each order and individual sampling occasion. The fee is always the same regardless of the number of health markers ordered for which you wish to receive a test result.

Through the payment service Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, you are offered the following payment options:

• Bank transfer – payment is made by debiting your account immediately after the order has been placed.
• Pay Directly – automatic withdrawal from your bank account (direct debit) which is debited within 2 banking days after your purchase. Terms and conditions for direct debit can be found here here .
• Pay within 30 days, read terms and conditionshere .
• Account – split the payment with Klarna's account credit, read the terms and conditions here .

The payment options currently offered to you via Klarna Checkout are direct payment via your bank, card payment, Swish, partial payment and invoice. Invoices are pre-selected where possible. When paying by invoice via Klarna, Klarna's invoice terms and conditions apply at any time. Currently, Klarna's invoice terms and conditions are; 30 days credit, a reminder fee will be added in the event of non-payment. If you have purchased for less than 60 SEK, a reminder fee of 29.00 SEK will be added, and if you have purchased for 60 SEK or more, a reminder fee of 60.00 SEK will be added. Also, a late payment interest equivalent to 24% plus the reference interest rate set by the Riksbank at any time.

Klarna Checkout is a payment service that is free to use. This means that you as a customer do not have to pay any fees to use the service. However, it is important to note that taxes or fees may apply depending on the payment option you choose. For more information about these fees and terms, you should read the specific payment terms for the option you choose.

Klarna reserves the right to add or remove payment options from Klarna Checkout at any time. This means that the available payment options may vary depending on the time you use the service.

More information about Klarna can be found at Klarna.se and all terms and conditions can be found here. here .

6. Booking and activation of e-referral

After completing your purchase, you will receive an email from us containing a code. The code is used to activate the referral via your account in zample™ (app.zample.com). The code can also be given away as a gift card, read more below.

We reserve the right to change or cancel your booking or purchase if we believe we cannot adequately fulfill the service. We will notify you of this immediately by email and/or telephone.

7. Validity of the referral

The code sent to your email after the purchase is completed is valid for three (3) months from the date of purchase. This means that you need to activate your referral with the code within this three month period. Once the referral is activated in your account in zample™, it is then valid for five (5) months from the date you activate it. If you do not carry out a test at a laboratory or via Testmottagningen.se within five months, the purchase will expire and the referral will cease to be valid.

8. Analysis

Analysis of health tests and health checks is carried out at affiliated laboratories.

Antibody testing and immunity profiling for Covid-19 is performed by taking a blood sample, a finger prick. The blood is analyzed by the machine manufacturer Attana AB and the results are sent to you digitally within seven (7) working days.

9. Test results

To access the test answers and any feedback, you need to have or create an account in the test answer service zample™. To log in or create an account, visit app.zample.com. After completing your purchase, you will receive an email from us with these instructions.

Test results are sent to you continuously via your account in zample™ after the analysis is complete. Within 1-5 working days (non-holidays: Mon-Fri), you should have received all your test results, this will be notified via email. A doctor's report on all test results or only deviating test results can then be requested via your account in zample™ if this is included in your chosen analysis. In cases where one or more possible test results are significantly deviating, you will also be called.

10. Gift cards

After a purchase, an activation code will be sent to you via email. You can give this activation code as a gift card, which is valid for three months. The recipient then uses the activation code to activate the referral after creating an account in zample™. If the activation code is not used within the specified time frame or if sampling is not performed during the specified period, the gift card will lose its validity and the referral will be invalid.

We do not replace stolen or lost gift cards including the associated activation code.

11. Right of withdrawal and complaints

You always have the right to withdraw from this agreement without giving any specific reason within 14 days before starting the test/possibly broken packaging or sampling. However, if you have already completed a test or sampling, you cannot withdraw from the agreement. If you have not completed the test or sampling within 14 days from the date of purchase and wish to withdraw from the agreement, we will reimburse the payment we have received from you.

Extended open shopping for Christmas gifts

Purchases made between December 1 and December 16 are covered by an extended open purchase period that is valid until December 31, 2024. After December 16, ordinary open purchase applies as above.

The refund will be made as soon as possible without delay, but no later than 14 days from the day we are notified that you have changed your mind. We will use the same payment method for the refund that you used for the purchase. The refund will not cost you anything. The cancellation period expires 14 days after the order date.

If for any reason you are dissatisfied with the service you have purchased from us, you are welcome to contact our support and express this. If something has happened to your samples along the way that they have become unusable, we will replace you with a new test. If you want to exercise your right of withdrawal or make a complaint, you should send an email to our support at [email protected] and describe your case.

12. Contact and customer service

If you have any questions, cancelled purchases, complaints or claims, please contact us at [email protected].

13. Cookies

By using Testmottagningen.se's services and Testmottagningen.se's website, you as a "User" consent to Testmottagningen.se's use of cookies. Read our cookie policy here .

14. Force Majeure

Force Majeure such as war, extensive labor dispute, blockade, fire, environmental disaster, serious spread of infection or other extent and/or cause beyond the control of a party and which prevents a party from fulfilling its obligations and releases the party from this. Such release also applies provided that the business cannot be conducted under these circumstances. The other party shall be immediately notified of circumstances that may be applied by this provision.

15. Comments and complaints

We are constantly working to improve our operations. If you are dissatisfied with the service we offer, you are welcome to contact us directly at [email protected].

16. Disputes and Laws

Swedish law shall apply to all purchases according to these terms and conditions.

Last updated on February 26, 2025.