Quick version
Have you experienced something that did not meet your expectations or have concerns about the care you received? We would like to hear from you. All feedback and complaints are taken seriously, investigated in accordance with our quality and patient safety procedures, and used as part of our continuous improvement efforts. If you are not satisfied with how we have handled your complaint, you may also contact the Swedish Patient Advisory Committee (Patientnämnden) or the Health and Social Care Inspectorate (IVO).
We want to hear from you
If you have feedback about the care you received or feel that something did not work as it should, we encourage you to contact us. Your feedback is an important part of our continuous improvement efforts and helps us provide better care.
How we handle complaints
All complaints and incidents are documented, investigated and followed up in accordance with our internal quality and patient safety procedures.
Where appropriate, we implement measures to help prevent similar incidents from occurring again.
Contact us
You are welcome to contact us by email at info@testmottagningen.se or by phone on +46 (0)8 14 24 49.
If you are not satisfied with our handling of your complaint
If you are not satisfied with how we have handled your complaint, you can also contact:
The Swedish Patient Advisory Committee (Patientnämnden)
The Health and Social Care Inspectorate (IVO)
if you wish to provide feedback about your care or have your case reviewed by an independent authority.