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Sampling fee?

The sample collection fee is a fixed cost that refers to the visit to the clinic where you submit your sample. The fee is not affected by how many tests you have ordered, but varies depending on the order value:

  • For order values under SEK 350, the sampling fee is SEK 129.
  • For order values between SEK 350 and SEK 1000, the fee is SEK 59.
Free sampling fee

For purchases over 1000 SEK, the sampling fee is included.

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I want to cancel my purchase, how do I make a return?

We offer a 14-day money-back guarantee, which means you can cancel your purchase and get your money back within this period. Please note that the right of withdrawal only applies if the test has not been completed.

To exercise your right of withdrawal:
  1. Contact our customer service at [email protected] and notify us that you want to cancel your purchase.
  2. We will process your return and refund the amount via the same payment method you used when purchasing.
Refund time depending on payment method:
  • Direct payment: The money will be returned to your account within 2–5 banking days.
  • Invoice (via Klarna):
    • Unpaid invoice: The invoice will be adjusted or canceled after we have processed your return. The change will be visible in your Klarna app shortly.
    • Paid invoice: The refund will be made to the account used for payment and will be processed within 2–5 banking days after we have processed your return.

More information can be found in our terms and conditions.