Terms of purchase

Business information

Testmottagningen.se is run by 19Plus AB corporate identity number 556983-2750. 19Plus AB is a registered care provider and is under the supervision of the Inspectorate care and nursing (IVO).

Prices

The service is stated in Swedish kronor. The price for our services is the same regardless of whether a health certificate is issued (after a negative analysis result), health certificate is not issued (after positive analysis result) or if analysis cannot be performed.

Payment

Payment is made on site at the sampling via card, we do not accept cash payment.

Reservation

We reserve the right to change or cancel your booking if we do not believe we can fulfil the service adequately. We will then notify you as soon as we can via e-mail and / or telephone if you have a registrated swedish cellphone number.

Analysis

The PCR-test results are analyzed using a method called RT-SIBA / ISOTHERMAL PCR, a CE-marked process approved by the Swedish Medicines Agency and analyzed in accordance with Swedish legislation. Test results are provided within 6 hours after the test has been performed, provided that the analysis has been performed correctly. At high pressure, the time may vary, ask the staff on-site for a confirmed time. In the event of any obstacles or delays in analysis, we contact the customer without delay with the intention of carrying out a new free sampling. There is always a risk that the test will be contaminated, which results in an incorrect test result as a travel certificate cannot be issued. The PCR-test results are analyzed using a method called RT-SIBA / ISOTHERMAL PCR, a CE-marked process approved by the Swedish Medicines Agency and analyzed in accordance with Swedish legislation. Test results are provided within 6 hours after the test has been performed, provided that the analysis has been performed correctly. At high pressure, the time may vary, ask the staff on-site for a confirmed time. In the event of any obstacles or delays in analysis, we contact the customer without delay with the intention of carrying out a new free sampling. There is always a risk that the test will be contaminated, which results in an incorrect test result as a travel certificate cannot be issued.

The antigen test (Vitrosens) that we use is a saliva-based antigen test that is analyzed locally at each location. The test result is delivered together with the travel certificate within about 1 hour.

Antibody testing is performed by sampling through a blood sample, stick in the finger. The blood is analyzed and the result is always sent the same day. The test shows the total concentration of antibodies and is presented as a value from 0 to 200 (BAU / ml). The antibody test can give you an answer to the question of whether you have had Covid-19 or whether you have developed antibodies after vaccination.



When you have been with us and done a sampling for one of our health tests, the sample is sent directly for analysis to ISO-certified lab. Your test result will arrive within 15 working days, usually faster. You will receive an email when the result is ready.

Test results

It is your responsibility to review all information on the travel document yourself check in good time before you check in, in case of any errors in yours travel documents that can prevent you or your child from checking in and out board the plane, it is important that you contact us well in advance by phone or email ([email protected]) so that we can adjust them incorrect information. We disclaim liability for payment at events where any travel could not be carried out due to any errors in travel certificates where we have not received these reported to us and chance to take care of in good time before your departure.

Right of withdrawal and complaint

You always have the right to withdraw from this agreement without giving any specific reason within 14 days before starting the test/event. broken packaging or sampling. Provided you have already completed a test or sampling, however, you cannot withdraw from the agreement. If you have not performed a test or taken a sample and withdraw from the contract, we will replace the payment we have received from you. The refund will be made as soon as possible without delay, but no later than 14 days from the day on which we were notified that you have changed your mind. We will use the same payment method for the refund that you used for purchase. The refund will not cost you anything. ATTENTION! We disclaim payment responsibility in the event of positive test results which, for example, may entail costs for a missed trip, or alternatively a test result that cannot be analyzed correctly. The cancellation period expires 14 days after the order date. If you want to exercise the right of withdrawal, you must send an email to [email protected]

Validity of the referral

Your referral is valid for 3 months from the day after ordering. If you have not gone to a laboratory or the Test Reception for sampling within 3 months, the purchase becomes due and the referral ceases to be valid.

Contact and Customer Service

Contact us at [email protected] for questions or concerns.

Cookies

By using the test reception's services and the test reception's website, the User agrees to the test reception's use of cookies. A cookie is a small text file that the website the User visits saves on the User's computer, mobile or tablet, a technical support that in various ways facilitates the User's use of various websites the User visits. There are also third-party cookies on the test reception's website. These are used by traffic measurement providers and other external service providers that the test clinic uses for statistical purposes and to improve the test clinic's website. In order to use the test reception website, the User must allow temporary cookies to be used.

The user can at any time revoke his consent to cookies by changing the settings in his browser. The user also has the option to delete cookies stored by the browser.

Force majeure

Force Majeure such as war, extensive labor dispute, blockade, fire, environmental disaster, serious spread of infection or other extent and / or cause which the party does not control and which prevents party to fulfill its obligations and relieves party thereof. Such exemption also applies provided that the business does not can be conducted under these conditions. The counterparty shall immediately be informed of circumstances which may apply this provision.

Comments and complaints

We are constantly working to improve our business. If you are dissatisfied with the service we offer, you are welcome to contact us directly at [email protected]

Consent

By accepting the terms of purchase and or by booking an appointment for testing of Sars-Cov-2 (Antigen test or PCR test), you certify that; You are aware of that you dont have symptoms related to Covid-19 at the time of sampling. Furthermore, you certify that the healthcare provider can not rule out suspicion that you have been exposed to Sars-CoV-2 in the near future and or that you may be a carrier of Sars-CoV-2 (Covid-19 virus) at the time of sampling.

Disputes and laws

Swedish law shall apply to all purchases in accordance with these terms and conditions.

Last updated 8 of August 2021