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Sampling fee?

The sample collection fee is a fixed cost that refers to the visit to the clinic where you submit your sample. The fee is not affected by how many tests you have ordered, but varies depending on the order value:

  • For order values under SEK 350, the sampling fee is SEK 129.
  • For order values between SEK 350 and SEK 1000, the fee is SEK 59.
Free sampling fee

For purchases over 1000 SEK, the sampling fee is included.

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Right of withdrawal and return

Here we have collected common questions and answers about how to exercise your right of withdrawal and make a return.

We offer a 14-day money-back guarantee, provided that the test has not been completed. To cancel your purchase, please contact our customer service at [email protected]. Refunds are made via the same payment method and are normally processed within 2–5 banking days. If you have paid via Klarna, your invoice will be adjusted or the amount refunded depending on whether the invoice has been paid or not.

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